Effective Date: 01.12.2024

At iLucious, we strive to deliver your orders as promptly and efficiently as possible. This Shipping Policy outlines the terms and conditions for shipping, delivery, and associated responsibilities.

By placing an order with us, you agree to these terms.

1. Processing Times

1.1. Order Processing: Orders are typically processed within 1 to 3 business days, excluding weekends and public holidays. During peak periods or due to unforeseen circumstances, processing times may be extended.

1.2. Delays: We make every effort to process orders promptly, but we are not liable for delays caused by events outside our control, such as inventory shortages, payment verification, or technical issues.

2. Delivery Times and Carriers

2.1. Estimated Delivery Times: Delivery times vary based on your location and the chosen shipping method. Typical delivery times are as follows: Standard Shipping: 3 to 7 business days after processing. Express Shipping: 3 to 5 business days after processing.

2.2. Carrier Responsibility: All shipments are handled by third-party carriers. Once an order is dispatched, we are no longer responsible for its handling, delays, or loss. Any issues must be resolved directly with the carrier.

3. Shipping Costs

3.1. Charges: Shipping costs are calculated at checkout and depend on the weight, dimensions, and destination of the order.

3.2. Free Shipping Offers: Where applicable, free shipping is only available to eligible regions and under specific promotional terms.

3.3. Customs and Duties: For international shipments, any customs fees, taxes, or duties are the sole responsibility of the recipient.

4. Lost, Delayed, or Damaged Parcels

4.1. Lost or Delayed Deliveries: Once dispatched, iLucious is not responsible for lost, delayed, or misrouted deliveries caused by the carrier or incorrect shipping information provided by the customer.

4.2. Damaged Goods: If an item arrives damaged, please notify the carrier immediately and file a claim. We may assist in providing documentation for claims but are not liable for the resolution.

5. Shipping Restrictions

5.1. Delivery Areas: We currently ship to Europe and the United Kingdom. If you are unsure whether we deliver to your location, please contact us at support@iLucious.com before placing your order.

5.2. Unsuccessful Deliveries: If a delivery attempt fails due to an incorrect address or inability to contact the recipient, the order may be returned to us. Additional shipping charges may apply for redelivery.

6. Force Majeure

• We are not liable for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to: Natural disasters Strikes or industrial action Government restrictions or regulations Carrier disruptions or technical failures.

7. Tracking and Updates

7.1. Tracking Information: Once your order is dispatched, you will receive a tracking number via email (if applicable) to monitor the delivery status.

7.2. Customer Responsibility: It is the customer’s responsibility to monitor the tracking and coordinate with the carrier for any updates or redelivery arrangements.

8. Return to Sender

• If a parcel is returned to us due to the customer providing an incorrect address, failing to collect the parcel, or other issues not caused by us, the following will apply:
• Reshipping fees will be charged to the customer. Refunds for the product, excluding the original shipping cost, will be issued only upon receipt of the returned parcel in its original condition.

9. Changes to This Policy

• We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting to the website.

10. Contact Information

If you have any questions or concerns about your order, please contact us at: Email: support@iLucious.com