Effective Date: 01.12.2024

Welcome to iLucious!
These Terms of Service govern your use of our website and the purchase of products from our store. By accessing our website or purchasing products, you agree to be bound by these terms. If you disagree with any part of these terms, you may not access our website or use our services.

1. General Terms

1.1. Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

1.2. Amendments: We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Continued use of the website constitutes acceptance of any changes.

1.3. Eligibility: By using this site, you confirm that you are at least 18 years old or accessing with the consent of a parent or guardian.

2. Products and Services

2.1. Descriptions: We strive to provide accurate product descriptions. However, we do not guarantee that product descriptions, pricing, or other content are error-free.

2.2. Pricing: Prices are subject to change without notice. We reserve the right to correct any pricing errors.

2.3. Availability: All products are subject to availability. We may discontinue products without notice.

2.4. Product Use: You agree to use our products for their intended purposes. We are not liable for misuse or improper handling of products.

3. Payment Terms

3.1. Payment Methods: We accept payments through the methods listed at the bottom of our website. All payments must be received in full before the order is processed.

3.2. Currency: All transactions are conducted in GBP (£) unless otherwise stated.

3.3. Third-Party Payment Providers: We use secure third-party payment processors. We are not responsible for errors or breaches that occur with those providers.

4. Shipping and Delivery

4.1. Shipping Policy: Shipping times are estimates and not guarantees. Delays may occur due to unforeseen circumstances, including customs checks or courier issues.

4.2. Loss or Damage: Once items are dispatched, we are not responsible for loss, theft, or damage in transit. Customers should contact the courier for claims.

5. Returns and Refunds

5.1. Eligibility: Items must be unused and in their original packaging to qualify for returns. Customised or personalised items are non-refundable.

5.2. Process: Returns must be requested within 14 days of delivery. Shipping costs for returns are borne by the customer.

5.3. Inspection and Refund: Refunds will be issued only after inspection of returned items. We reserve the right to deny refunds if the product is not in resalable condition. If an item is received as defective and does not qualify for a return under our policy, we will not send the defective item back to the customer unless the customer agrees to cover the shipping costs.

6. Limitation of Liability

6.1. Disclaimer of Warranties: All products are sold "as is" without any warranties, express or implied, unless explicitly stated.

6.2. No Liability for Indirect Damages: We shall not be liable for indirect, incidental, or consequential damages arising from your use of our website or products.

6.3. Maximum Liability: In all cases, our liability is limited to the amount paid by the customer for the product in question.

7. Intellectual Property

7.1. Ownership: All content on this website, including logos, text, and images, is the property of LuxeArtisans or its licensors.

7.2. Prohibited Use: You may not copy, distribute, or reproduce any content without our written consent.

8. Privacy Policy

8.1. Data Use: By using our website, you consent to the collection and use of your data as outlined in our Privacy Policy.

8.2. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the practices of these external sites.

9. Indemnification

You agree to indemnify, defend, and hold harmless LuxeArtisans and its affiliates, directors, and employees from any claims, liabilities, or expenses arising out of your use of the website or breach of these Terms.

10. Force Majeure

We are not responsible for delays or failures to fulfill obligations caused by events beyond our reasonable control, including natural disasters, strikes, or government actions.

11. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through informal negotiation. If unresolved, disputes shall be settled through binding arbitration under the rules of the Arbitration Act 1996.

12. Termination

We may terminate or suspend your access to the website at any time without notice for violations of these Terms.

13. Contact Information

For questions regarding these Terms, contact us at support@iLucious.com